Returns and Refund Policy
GAVORI — Last updated: February 2026
Important: All GAVORI products are custom-made, print-on-demand items. Under Article 16(c) of the EU Consumer Rights Directive (2011/83/EU), the standard 14-day right of withdrawal does not apply to goods made to the consumer's specifications or clearly personalised.
1. Custom-Made Products
Every product in our store is printed to order specifically for you. Because of this made-to-order nature, we cannot accept returns for change of mind, incorrect size selection, or colour differences due to screen calibration.
This exemption is communicated clearly during checkout and must be acknowledged before placing an order.
2. When We Do Accept Returns
Despite the custom-made exemption, we stand behind the quality of our products. We will gladly resolve the following issues:
2.1 Defective Products
If your print has a manufacturing defect (incorrect printing, colour bleeding, misalignment, damage to the print surface), we will provide a free replacement or full refund.
2.2 Damaged in Transit
If your order arrives damaged due to shipping, we will send a replacement at no cost or issue a full refund.
2.3 Wrong Product
If you receive a product different from what you ordered, we will send the correct product at no cost or issue a full refund.
3. How to Report an Issue
To request a replacement or refund, please email info@gavori.com within 14 days of receiving your order, with:
- Your order number
- A clear description of the issue
- Photographs clearly showing the defect or damage
We aim to respond to all claims within 2 business days.
4. Resolution
Once we confirm the issue, we will offer one of the following at our discretion:
- Free replacement: We reprint and ship a new product at no charge.
- Full refund: We refund the full purchase price via the original payment method.
There is no restocking fee for defective, damaged, or wrong items.
Approved refunds are processed within 14 business days and issued to the original payment method.
5. Returning Products
In most cases, you will not need to return the defective product. Photographs are sufficient to process your claim.
If we do request a return, we will provide a prepaid return shipping label.
6. Refund Processing
Approved refunds are processed within 14 business days.
- PayPal: Refund to your PayPal account (typically 1–3 business days)
- Bank Transfer: Refund to the original bank account (typically 3–5 business days)
7. Your Statutory Rights
This policy does not affect your statutory rights under applicable consumer protection law. If you are a consumer in the EU, you may have additional rights under the laws of your country of residence.
The European Commission's online dispute resolution platform is available at: https://ec.europa.eu/consumers/odr/
8. Model Withdrawal Form
Although our custom-made products are exempt from the standard right of withdrawal under Article 16(c) of Directive 2011/83/EU, we provide the following model withdrawal form in accordance with Annex I(B) of the Directive for your information:
Model Withdrawal Form
To: HR Electronics OÜ, Email: info@gavori.com
I hereby give notice that I withdraw from my contract of sale of the following goods:
— Ordered on (*) / received on (*): _______________
— Order number: _______________
— Name of consumer: _______________
— Address of consumer: _______________
— Signature (only for paper form): _______________
— Date: _______________
(*) Delete as appropriate.
Note: As all our products are custom-made to order, withdrawal requests may not be accepted unless the product is defective or damaged. See Sections 2–4 above for our defect and damage resolution process.
9. Contact
For any questions about returns or refunds, please contact us:
HR Electronics OÜ
Email: info@gavori.com