General Terms and Conditions
GAVORI — Last updated: February 2026
1. Scope and Application
These General Terms and Conditions ("GTC") apply to all purchases of goods by customers ("Buyer") from HR Electronics OÜ, registry code 14412321, VAT identification number EE102319631, registered address: Pärnu maakond, Saarde vald, Tihemetsa alevik, Asuvere tee 7-4, 86201 (hereinafter "Seller"), through the online store at gavori.com (hereinafter "Store").
By placing an order, the Buyer accepts these GTC in full. These GTC constitute the entire agreement between the Buyer and the Seller regarding purchases made through the Store.
The United Nations Convention on Contracts for the International Sale of Goods (CISG) is excluded.
The Seller reserves the right to amend these GTC at any time. The amended GTC apply to orders placed after publication on the Store.
2. Products
All products sold through the Store are custom-made, print-on-demand art prints. Each item is manufactured and printed to order by our EU & UK-based print-on-demand production partner after the Buyer places an order.
Product images on the Store are digital mockups for illustration purposes. Minor variations in colour, texture, and finish may occur due to differences in screen calibration, paper stock, and professional printing processes. Such variations are inherent to print-on-demand production and do not constitute a defect, provided the delivered product reasonably corresponds to the product listing.
The actual colours of the finished product may differ from the on-screen representation. Factors including monitor settings, ambient lighting, paper type, and ink characteristics all affect the final appearance.
The presentation of products in the Store does not constitute a binding offer. It is an invitation to submit an order (invitatio ad offerendum).
3. Contract Formation
By placing an order, the Buyer makes a binding offer to purchase the selected goods under these GTC.
The contract is concluded when the Seller confirms the order by sending an order confirmation email to the Buyer's email address.
The Seller reserves the right to refuse orders without stating reasons.
4. Prices and Payment
All prices displayed in the Store are in Euros (EUR) and include applicable value-added tax (VAT).
The Seller reserves the right to adjust prices at any time. The price applicable to an order is the price displayed at the time the order is placed. Price changes do not affect orders already confirmed.
The following payment methods are accepted:
- PayPal — instant payment via PayPal account or credit/debit card
- SEPA Bank Transfer — payment details provided in the order confirmation
For SEPA payments, payment is due within 7 calendar days of the order date. The order is processed once payment is received. Orders not paid within this period may be cancelled.
PayPal payments are processed immediately at the time of order.
5. Production and Delivery
As all products are made to order, production typically takes 2–5 business days after payment is confirmed.
Products are printed and shipped from production facilities within the European Union.
Estimated delivery times after dispatch:
- EU countries: 3–7 business days
- Worldwide: 7–21 business days
Free shipping is available on UK orders over EUR 75, EU orders over EUR 100, and Nordic/Baltic orders over EUR 150. Shipping costs for other orders are calculated and displayed during checkout.
Delivery times are estimates and not guaranteed. The Seller is not liable for delays caused by carriers, customs, or circumstances beyond the Seller's reasonable control.
A tracking number will be provided by email after dispatch.
6. Right of Withdrawal
Under Article 16(c) of the EU Consumer Rights Directive (2011/83/EU), the right of withdrawal does not apply to contracts for the supply of goods that are made to the consumer's specifications or are clearly personalised.
As all products in this Store are custom-printed to order, they are exempt from the standard 14-day withdrawal right. This is clearly communicated during checkout before the order is placed.
This exemption does not affect the Buyer's rights in case of defective or damaged goods (see Section 7).
7. Defective or Damaged Goods
If you receive a product that is defective, damaged in transit, or significantly different from what was ordered, please contact us within 14 days of receipt.
To report an issue, email [email protected] with:
- Your order number
- Description of the issue
- Clear photographs of the defect or damage
For confirmed defects, the Seller will, at its discretion:
- Reprint and ship a replacement at no cost, or
- Issue a full refund via the original payment method
The Seller's total liability is limited to the purchase price of the affected product.
8. Refunds
Approved refunds are processed within 14 business days via the original payment method (PayPal or SEPA bank transfer).
The Buyer may be asked to return the defective product at the Seller's expense before a replacement or refund is issued.
9. Intellectual Property
All content on the Store, including designs, text, images, logos, and software, is the property of the Seller or its licensors and is protected by intellectual property law.
Purchasing a print does not transfer intellectual property rights in the design. Products are for personal, non-commercial use.
10. Limitation of Liability
The Seller is not liable for indirect, consequential, or incidental damages, including loss of profit, loss of data, or loss of enjoyment.
This limitation does not apply where mandatory law provides otherwise, including cases of intentional misconduct or gross negligence.
11. Data Protection
The Seller processes personal data in accordance with the General Data Protection Regulation (EU) 2016/679 ("GDPR") and the Estonian Personal Data Protection Act.
Details are set out in the Privacy Policy, available on the Store.
12. Governing Law and Jurisdiction
These GTC are governed by the laws of the Republic of Estonia.
For consumers residing in the EU, mandatory consumer protection laws of the Buyer's country of residence apply where they provide greater protection.
The European Commission provides an online dispute resolution platform at: https://ec.europa.eu/consumers/odr/
Any disputes shall be subject to the jurisdiction of the courts of Pärnu County Court (Pärnu Maakohus), Estonia, unless mandatory law provides otherwise.
13. Production Partner
Products are manufactured by an EU & UK-based print-on-demand production partner on behalf of the Seller. The Seller is the contracting party and sole point of contact for all orders.
The production partner may change without notice provided that product quality and delivery standards are maintained.
14. Force Majeure
The Seller shall not be liable for any delay or failure to perform its obligations where such delay or failure results from circumstances beyond its reasonable control, including but not limited to: natural disasters, pandemic, epidemic, war, terrorism, civil unrest, government actions, embargoes, sanctions, strikes, labour disputes, fire, flood, severe weather, disruption of supply chains, production facility outages, carrier delays, cyber attacks, or interruption of utilities or telecommunications.
In the event of force majeure, the Seller's obligations are suspended for the duration of the event. If the force majeure event continues for more than 30 days, either party may cancel the affected order and the Seller will issue a full refund for any payment received.
15. Miscellaneous
If any provision of these GTC is held invalid, the remaining provisions remain in full force and effect.
These GTC are available in English. In case of discrepancy between translated versions, the English version prevails.
Contact
HR Electronics OÜ
Pärnu maakond, Saarde vald, Tihemetsa alevik, Asuvere tee 7-4, 86201
Email: [email protected]
Website: gavori.com